Return Policy

RETURNS
We want you to love your new items! If you receive your purchase and it isn't love, please contact us at shopjadeandjasper@gmail.com to initiate an exchange or return for in store credit. All items must be unworn and unwashed with original tags attached. 

Items must be free of odor, hair, or any markings indicating wear. 
Any unwanted items must be returned within 14 days of original purchase date in order to be eligible for an exchange or in store credit. 
We do not issue refunds to the original method of payment. 

Customer is responsible for all return shipping. 
All jewelry, hats, hair accessories and drinkware are final sale. 
All single ladies, sale and clearance items are final sale. 

Holiday items are final sale. 

HOLIDAY RETURN POLICY
Clothing items purchased between 11/25/2022 - 12/23/2022 and received as gifts will be accepted for exchanges until January 10, 2023. These items can be exchanged or returned for store credit. We will not issue refunds for items given as gifts. Holiday themed graphics, accessories and gift items are considered final sale. 

DEFECTIVE ITEMS

It is the customer's responsibility to inspect items upon receipt. If you do not find items to be in satisfactory condition, please contact us to initiate a return or exchange and do not remove item tags.

Should an item be found defective or damaged upon customer receipt, a store credit for the amount of the item will be issued. It is up to the customer to use the credit within 30 days of receipt.